Hundreds of calls a day. None of the logging should slow agents down.
High-volume floors live or die on speed and consistency. Worxley gives telemarketing and inside sales teams fast call logging, automatic SLA alerts, and AI-summarised notes — so managers spend their time coaching, not chasing spreadsheets.
See it for your floor- In the queueInbound · 00:42Routed to Sneha by skill
- On the callRecord open on answerOrder #4821 · last 3 tickets
- LoggedResolved in 6 minRecording + notes saved
Manual logging is where good agents burn out
Looking up numbers and logging every outcome into a separate spreadsheet eats the hours agents should spend actually talking to leads. Multiply that across a floor of thirty agents making hundreds of calls a day, and managers lose visibility into who's actually working the queue — and which leads got a callback that never happened.
- 01
Agents spend as much time logging calls as making them
- 02
No one can say how many calls the floor made today, right now
- 03
Missed callbacks are only discovered when the lead complains
- 04
Coaching relies on a supervisor eavesdropping live
A day at Brightline Telecom
Sneha Kapoor, support lead — one working day, from first enquiry to money in.
From queue to logged outcome
Following Ramesh Gupta — Broadband customer · order #4821.
- 01
Queue
Leads land in the calling queue, prioritised by score and SLA deadline.
QueuedWaiting 00:42 · priority - 02
Call
Agent calls the lead and logs the outcome in a few taps — no manual number lookup, no separate sheet.
AnsweredRecord open · order #4821 - 03
Log
The call is logged in seconds, and Worxley AI turns the notes into a clean summary.
LoggedRecording + notes saved - 04
Review
Managers see outcomes, durations, and SLA breaches on a live floor view.
ReviewedScored 4.8 · QA sample
A calling floor that runs on data, not guesswork
Worxley gives every agent a fast way to log calls straight from the lead profile, and every manager a real-time view of the floor.
What changes for your floor
It's 4pm and the floor manager still doesn't know how many calls have gone out today. An agent promised a callback this morning that never happened, and the only way to find out is to ask around. Coaching happens when a supervisor happens to be standing behind the right desk at the right moment.
The floor manager glances at a live view and sees call volume, outcomes, and SLA status updating in real time. The missed callback was flagged and reassigned automatically an hour after it was due. And when it's time to coach, the call notes are already logged and summarised — no guessing which desk to stand behind.
Everything else a calling floor needs
Complete call logging
Log direction, duration, outcome, and notes on every call — so the record stays complete.
6 auto-assignment strategies
Round robin, load-balanced, or source-based routing — leads reach an agent without a supervisor assigning them by hand.
Time-of-day performance heatmap
See when connect rates are highest, so shift schedules match when leads actually pick up.
Follow-up reminders after a missed call
Set a follow-up reminder when a call goes unanswered, so the lead isn't just left waiting.
Role-based access for supervisors
Team leads see their floor; managers see every floor — configurable down to individual agent visibility.
Full call history on every lead
Every attempt, connected or not, stays on the lead record — so a new agent never starts from zero.
Questions teams like yours ask
No — agents call from their own phone or softphone as usual. Worxley makes logging the outcome fast: a few taps on the lead profile captures direction, duration, and outcome, so nothing depends on a separate spreadsheet.
Only to teammates with access to that lead, based on role-based permissions — so sensitive account details stay restricted to the right people.
Yes. SLA timers are configurable per pipeline stage, so a fresh inbound lead and a scheduled callback can have different response windows.
After you log a call, Worxley AI turns your notes into a short summary attached to the lead — no manual write-up required.
Still have questions? Talk to our team
You've seen how calls flow into Worxley. Now connect your team.
Log every call on the record, route by skill, and keep follow-ups on time.